Əmək haqqı müsahibə nəticəsi əsasında Azərbaycan:
 · Bakı

yenilənib: 1 avqust

Təcrübə
от 1 il
İşəgötürənin kontaktları

bütün kontaktları görmək üçün

Bu vakansiyanı itirməmək üçün onu seçilmişə əlavə edin

Smart Solutions LTD

Call Center Agent

İşəgötürən: Smart Solutions LTD (1 vakansiya)

Babek Plaza, Block B, 8 Floor, Babek ave. A.Guliyev st. 11/30

Oxşar vakansiyalar

Tələblər:

• Be Engaged and Empowered
• Driven by Process
• Operational Excellence
• Resolve Customer Issue
• Good listening skills
• Multi-tasking ability
• Excellent problem-solving capabilities
• Computer experience
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills in Azeri, English and Russian
• Ability to handle stressful situation appropriately
• High school diploma or equivalent is advantage
• Proficient in relevant computer applications (MS Office, Ticketing Monitoring System etc.)
• 1 year of experience in a call center environment
• Self-motivated, Self-development, self-education
• Morally and psychologically steady
• Ability to think analytically, explore situation, make properly decision accordingly
• Attentiveness, diligence, responsibility, discipline
• Ability to work under pressure
• Communication
• Time management

Vəzifələr:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Identify and escalate issues to the line-manager
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Ability to writing the User story
• Other duties as assigned
Bakıda və Azərbaycanda iş elanları saytı AZ | RU

İş axtarıram
İşçi axtarıram
    İş axtaranın qeydiyyatı

    «Qeydiyyat» düyməsini basaraq siz bu kecid üzrə təqdim edilmiş istifadəçi şərtlərini qəbul edirsiniz.